Troubleshoot lesson access

At a glance

When a learner can’t open a lesson or you see unexpected gates, check Access Policy, view-as mode (live vs submitted), and whether you’re bypassing restrictions as staff.

Prerequisites

• Instructor access to the course and lesson.

Steps

1. Lesson missing from outline

   • Open Access Policy → All Learners (or the learner’s cohort/group policy).
   • Confirm visibility: Not visible vs Visible / Visible at in the future.

2. Password or lock screen

   • Check Locked on the policy; verify password, Unlock at, and Relock at times.
   • As staff, use Learner List → select learner → Bypass access restrictions to reproduce without the password.

3. Payment or enrollment banners

   • On the course page, learners may need payment or an enrollment period; check Course Roster badges and Billing settings.

4. You expected grades but see live edits

   • Learner List shows live work; open Lightning Grader for submitted snapshots.

5. Group work required

   • Ensure Lesson Settings → Group Work and assignment group membership are configured.

Common gotchas

• Multiple policies can apply to different cohorts—verify the learner’s cohort matches the policy you edited.
• View-as banner must show Exit when finished so you don’t confuse your own instructor view.

Next steps

• Access Policy
• Preview as a learner: use Learner List
• Need help? Use Get support and Give feedback

Need help?

If steps above don’t match what you see, use Get support under your profile icon and include course name, lesson title, learner email (if applicable), and a screenshot. Use Give feedback for product improvement requests.