Join code problems

At a glance

Join failures usually trace to expired codes, exhausted uses, wrong role, or a missing enrollment period on paid/institution courses.

Prerequisites

• Access to Course Settings → Course Join Codes.

Steps

1. Open the join code in Course Join Codes and read the status badge:

   • Expired — Create a new code or extend Edit expiration.
   • Max Uses Reached — Raise max uses or create a new code.
   • Available / In Use — Code should still work if other rules pass.

2. Confirm the code role matches the user (For Learners vs instructor/assistant).

3. For learner codes on paid or institution billing:

   • Ensure an enrollment period is attached; otherwise the UI may warn that learners cannot use the code.

4. Ask the learner to enter the code exactly (from Join course on the dashboard)—no extra spaces.

5. Remember: deleting a code blocks new joins but does not remove existing enrollments.

Common gotchas

• Institution and paid courses require enrollment periods on learner codes even when the course is otherwise ready.
• Assistants and instructors need codes created for their role, not the student code.

Next steps

• Manage join codes
• Manage your roster
• Need help? Use Get support and Give feedback

Need help?

Profile icon → Get support (include the join code role and status badge). Give feedback for UX issues with joining.