CuraCourseAt a glance
CuraCourse connects to Featurebase for in-app support chat and (on eligible plans) a feedback board. Both are available under your profile icon while signed in.
Prerequisites
- Signed in to the app (support is identified to your account when Featurebase is enabled for the environment).
Steps
Get support
- Click your profile icon (top right).
- Choose Get support.
- On
/app, the messenger opens from the menu (there is no floating bubble on app pages). - Describe your issue: course/lesson name, what you clicked, expected vs actual behavior, and screenshots if possible.
- Wait for a reply in the messenger thread.
If Featurebase is not configured, Get support may show a toast with the support email instead.
Give feedback
- Profile icon → Give feedback (shown only when your organization’s Featurebase plan includes the feedback widget).
- Submit ideas or bugs; posts are attributed to your signed-in account.
Use Get support for time-sensitive teaching problems; use Give feedback for feature requests and general product input.
Common gotchas
- After sign-out, support identity resets; sign in again before opening chat.
- Give feedback is hidden on plans without in-app widgets—use support or email instead.
Next steps
Need help?
This article is the support entry guide. For billing or organization contract changes not covered in help articles, mention your organization name in Get support.