# Contact support

> CuraCourse connects to Featurebase for in-app support chat and (on eligible plans) a feedback board. Both are available from your avatar menu while signed in.

Source: https://www.curacourse.com/help/need-help-use-get-support-and-give-feedback

## At a glance

CuraCourse connects to Featurebase for in-app support chat and (on eligible plans) a feedback board. Both are available under your profile icon while signed in.

## Prerequisites

- Signed in to the app (support is identified to your account when Featurebase is enabled for the environment).

## Steps

### Get support

1. Click your **profile icon** (top right).
2. Choose **Get support**.
3. On `/app`, the messenger opens from the menu (there is no floating bubble on app pages).
4. Describe your issue: course/lesson name, what you clicked, expected vs actual behavior, and screenshots if possible.
5. Wait for a reply in the messenger thread.

If Featurebase is not configured, **Get support** may show a toast with the support email instead.

### Give feedback

1. Profile icon → **Give feedback** (shown only when your organization’s Featurebase plan includes the feedback widget).
2. Submit ideas or bugs; posts are attributed to your signed-in account.

Use **Get support** for time-sensitive teaching problems; use **Give feedback** for feature requests and general product input.

## Common gotchas

- After sign-out, support identity resets; sign in again before opening chat.
- **Give feedback** is hidden on plans without in-app widgets—use support or email instead.

## Next steps

- [Common access issues](https://www.curacourse.com/help/common-access-issues-cant-see-a-lesson-wrong-view)
- [Join code problems](https://www.curacourse.com/help/join-code-problems)

## Need help?

This article *is* the support entry guide. For billing or organization contract changes not covered in help articles, mention your organization name in **Get support**.