# Troubleshoot lesson access

> When a learner can’t open a lesson or you see unexpected gates, check Access Policy, view-as mode (live vs submitted), and whether you’re bypassing restrictions as staff.

Source: https://www.curacourse.com/help/common-access-issues-cant-see-a-lesson-wrong-view

## At a glance

When a learner can’t open a lesson or you see unexpected gates, check **Access Policy**, view-as mode (live vs submitted), and whether you’re bypassing restrictions as staff.

## Prerequisites

- Instructor access to the course and lesson.

## Steps

1. **Lesson missing from outline**
   
   
   
   - Open **Access Policy** → **All Learners** (or the learner’s cohort/group policy).
   - Confirm visibility: **Not visible** vs **Visible** / **Visible at** in the future.
2. **Password or lock screen**
   
   
   
   - Check **Locked** on the policy; verify password, **Unlock at**, and **Relock at** times.
   - As staff, use **Learner List** → select learner → **Bypass access restrictions** to reproduce without the password.
3. **Payment or enrollment banners**
   
   
   
   - On the course page, learners may need payment or an enrollment period; check **Course Roster** badges and **Billing** settings.
4. **You expected grades but see live edits**
   
   
   
   - **Learner List** shows **live work**; open **Lightning Grader** for submitted snapshots.
5. **Group work required**
   
   
   
   - Ensure **Lesson Settings** → **Group Work** and assignment group membership are configured.

## Common gotchas

- Multiple policies can apply to different cohorts—verify the learner’s cohort matches the policy you edited.
- View-as banner must show **Exit** when finished so you don’t confuse your own instructor view.

## Next steps

- [Access Policy](https://www.curacourse.com/help/access-policy-visibility-locking-and-grade-release)
- [Preview as a learner: use Learner List](https://www.curacourse.com/help/view-lesson-as-a-learner-use-learner-list)
- [Need help? Use Get support and Give feedback](https://www.curacourse.com/help/need-help-use-get-support-and-give-feedback)

## Need help?

If steps above don’t match what you see, use **Get support** under your profile icon and include course name, lesson title, learner email (if applicable), and a screenshot. Use **Give feedback** for product improvement requests.